HMC/UWMC Patient Accounts Receivables Write-Off (2012)

We reviewed controls over the write-off of accounts receivables, business continuity planning, and compliance with HIPAA and state requirements relating to charity care applications. We recommended streamlining the charity care application process, implementation of the EPIC system payer contracts module, development of policies and procedures over the research, analysis, and documentation of write-offs, monitoring staff access to HIPAA regulated data, training on the use of accounts receivable codes, and updating the business continuity plan.